Thursday, January 24, 2013

To Err Is Human - Be Like Google

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What do you do when your colleague/spouse/employee/friend/customer makes a mistake?

Do you point out the error and tell them not to do it again?   Do you forgive them?

Be like Google.

When you misspell a word, Google doesn’t laugh at you or rebuke you.  Instead, Google kindly offers a suggestion along the lines of “is this what you might be after?”
 
Try responding positively. 

Next time someone owns up to their mistake, how about thanking them for being vulnerable to you?  It’s not easy them letting their guard down.

Next time one of your people messes up, love them anyway.  Wouldn’t you want them to love you?

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